18th July 2025
09:00 AM – 03:00 PM IST
Virtual Summit
About Event
What to Expect?
Each session is designed to give you something real to take back to your team.
Smarter Case
Handling with AI
Agents
Learn how teams are reducing wait times and improving accuracy with predictive service tools.
Designing
Trust-Centred
Service Journeys
Explore methods that build better outcomes across support and success functions.
Prompt
Engineering for
Real-World CX
A hands-on masterclass for creating prompts that streamline service and reduce escalations.
Salesforce
in
Action
See how service, marketing and sales teams are using Salesforce tools to drive impact.
Who should attend?
- CXOs building connected customer strategies
- Customer success/ experience heads driving outcomes
- Contact centre leaders improving resolution models
- Marketing leaders shaping performance-driven campaigns
- Digital marketers optimising journeys and conversion at scale
- Service strategists delivering trust at every touchpoint
An event for those redefining sales, marketing & services
This summit is for sales, marketing and service teams delivering smarter experiences. Discover how AI, automation and strategy come together to drive results.
Powered by Salesforce, it’s built for leaders focused on performance and clarity. Learn what works, what scales and what’s already reshaping outcomes across India’s most forward-looking customer teams.
See how intelligent growth is reshaping sales, marketing and service across India
Explore how sales, marketing, and service teams are using AI to boost speed, accuracy and satisfaction. From BFSI to retail, the summit reveals real strategies powered by Salesforce.
Personalisation, automation and data-backed workflows take centre stage; designed for those who want results without complexity. This is practical progress across functions, shared by people who deliver it.
A Curated Line-Up for People Who Drive Customer Success.
Meet the Speakers
Arundhati Bhattacharya
President & CEO, South Asia, Salesforce
Aditya Singh
VP, Product Management, Service Cloud, Salesforce
Dharamvir Sharma
Founder & Managing Director, TechMatrix Pte Ltd
Dr. Ravi Shankar
Visiting Professor (ISB, SMU) | Global Advisor on Data Science Standards | Consultant to Fortune 1000 firms
Gourav Ray
Regional Vice President - Sales, Salesforce
Himanshu Rajpal
Regional Sales Director - Cloud Specialist Team, Salesforce
Lt Gen. Kanwal Jeet Singh Dhillon
PVSM, UYSM, YSM, VSM (Retd)
Mamta Talwar
Vice President - Head of Enterprise Digital Transformation, EXL
Mankiran Chowhan
Vice President, Financial Services & Consumer Industries
Manpreet Singh Ahuja
Partner, PwC
Melissa Leu
Senior Director, Content Strategy & Marketing, Salesforce
Monika Tewari
VP - Business Transformation & Automation, Genpact
Nipun Sharma
Senior Director, Field Marketing, India, Salesforce
Nishant Kalra
AVP Sales, Salesforce
Premankur Jana
Head - Marketing & Business Intelligence Unit, Ambit Finvest Private Limited
Radhika Gupta
MD & CEO, Edelweiss Asset Management Ltd
Rahul Sharma
AVP Sales, Salesforce
Rakesh Gupta
Head- Customer Service Operations & CX Panasonic Life Solutions (Anchor by Panasonic)
Ram Seshadri
Partner, KPMG
Saina Nehwal
Indian badminton Player, Olympic and Commonwealth Medalist
Sanjna Parulekar
SVP, Product Marketing, Salesforce
Shalin Jain
Digital Products Owner, Ather Energy
Shomil Shetty
Co-Founder, Head of Business, Sales & Strategy at Appstrail Technology
Snehal Nimje
CEO & Co-founder, MeetRecord
Sonalika Sarna
Director, Solution Engineering, Salesforce
Sridhar Ranganathan
Cofounder and CEO, B2Brain
Stephen Hammond
EVP/GM, Marketing Cloud, Salesforce
Surya Oleti
VP, Product Management, Sales Cloud, Salesforce
S Rajendran
CMO, ORRA JewelleryAgenda
Agenda Theater
9:00 AM - 9:15 AM
Welcome Note: Intelligent Growth in the Human + Agent Era
Arundhati Bhattacharya
President & CEO, South Asia, Salesforce
9:15 AM - 9:40 AM
Keynote: Unleashing Growth in the Human + AI Era
Sanjna Parulekar
SVP, Product Marketing, Salesforce
10:00 AM - 10:45 AM
The CX Imperative: Designing Experiences for Intelligent Growth
Monika Tewari
VP - Business Transformation & Automation, Genpact
Shalin Jain
Digital Products Owner, Ather Energy
Moderator: Nipun Sharma
Senior Director, Field Marketing, India, Salesforce
10:45 AM - 11:05 AM
The Mission Mindset: Leading with Clarity, Conviction and Courage
Lt Gen. Kanwal Jeet Singh Dhillon
PVSM, UYSM, YSM, VSM (Retd)
Gourav Ray
Regional Vice President - Sales, Salesforce
11:05 AM - 11:50 AM
The Winning Edge: Redefining Leadership in Sport and Business
Saina Nehwal
Indian badminton Player, Olympic and Commonwealth Medalist
Radhika Gupta
MD & CEO, Edelweiss Asset Management Ltd
Moderator: Mankiran Chowhan
Vice President, Financial Services & Consumer Industries, Salesforce
1:15 PM - 2:15 PM
Masterclass: Prompt Engineering for Intelligent Workflows
Dr. Ravi Shankar
Visiting Professor (ISB, SMU) | Global Advisor on Data Science Standards | Consultant to Fortune 1000 firms
2:15 PM - 3:00 PM
Start up Studio
1. Selling to your buyer’s AI twin: Future of Sales Roleplays
Snehal Nimje
CEO & Co-founder, MeetRecord
2. Offline is the new online, for pipeline generation and intelligent growth
Sridhar Ranganathan
Cofounder and CEO, B2Brain
Agenda Theater
11:50 AM - 12:10 PM
Scaling with Intelligence: From Pipeline to Paycheck
Surya Oleti
VP, Product Management, Sales Cloud, Salesforce
12:10 PM - 12:30 PM
What it takes to be a Salesblazer
Melissa Leu
Senior Director, Content Strategy & Marketing, Salesforce
Piyusha Pilania
Salesforce Consulting Manager, Horizontal Digital
12:30 PM - 12:50 PM
Reimagining Sales: A Real-World Sales Transformation Story
Mamta Talwar
Vice President - Head of Enterprise Digital Transformation, EXL
Tanmaiy Chandanshive
Senior Manager, Solution Engineering, Salesforce
12:50 PM - 1:10 PM
How to Build Top-Performing Sales Orgs in 2025: Lessons From The Industry Consultants
Shomil Shetty
Co-Founder, Head of Business, Sales & Strategy at Appstrail Technology
Agenda Theater
11:50 AM - 12:10 PM
Grow Customer Relationships with Agentic Marketing and Commerce
Sonalika Sarna
Director, Solution Engineering, Salesforce
12:10 AM - 12:50 PM
The Marketing Playbook: Reimagined with AI
Nishant Kalra
AVP Sales, Salesforce
Stephen Hammond
EVP/GM, Marketing Cloud, Salesforce
S Rajendran
CMO, ORRA Jewellery
Premankur Jana
Head - Marketing & Business Intelligence Unit, Ambit Finvest Private Limited
12:50 PM - 1:10 PM
The Power of One: Engineering Hyper-Personalized Journeys at Scale
Ram Seshadri
Partner, KPMG
Agenda Theater
11:50 AM - 12:10 PM
AI and Humans: The Synergy That Drives Customer Service Success
Aditya Singh
VP, Product Management, Service Cloud, Salesforce
12:10 PM - 12:45 PM
Smart Service, Human Heart: The Future of Agentic CX
Rakesh Gupta
Head- Customer Service Operations & CX Panasonic Life Solutions
(Anchor by Panasonic)
Rahul Sharma
AVP Sales, Salesforce
--:-- PM - --:-- PM
Increasing Productivity with Service Cloud & AI
Srinihita S
Associate, Specialist SE, Salesforce
12:45 PM - 1:05 PM
AI Meets Customer Service: Transforming Support for the New Era of Service Excellence
Dharamvir Sharma
Founder & Managing Director, TechMatrix Pte Ltd
Agenda Theater
11:50 AM - 12:10 PM
Building the workforce of future - With Data & AI - Powered by Agentforce
Mithlesh Razdan
Director, Solution Engineering, Salesforce
12:10 PM - 12:25 PM
Data-Driven Decisions: Unlocking Sales & Marketing Potential with AI & Analytics
Varun Tandon
Principal Solution Engineer, Salesforce
12:25 PM - 12:40 PM
The AI Advantage: Automate Your Enterprise with MuleSoft, AI & Agentforce
Astha Agrawal
Lead Client Solution Engineer, Salesforce
12:40 PM - 12:55 PM
How Humans with Agents Drive Work Success
Himanshu Rajpal
Regional Sales Director - Cloud Specialist Team, Salesforce
12:55 AM - 1:15 PM
Intelligent Enterprise powered by AI
Manpreet Singh Ahuja
Chief Client and Alliance Officer, PwC
Event details
The Great India Sales,
Marketing & Service Summit
Where sales convert, marketing connects, and service cares - powered by Agentforce