About Event

This summit explores intelligent growth, where people, systems and AI agents work together to refine strategy and scale empathetic service. It’s built for teams focused on precision, personalisation and results that scale. Across every function, from Sales, Customer Experience to IT, this is where smart transformation starts and real outcomes follow.
Customer expectations have changed. Scale and speed are no longer enough.
This summit focuses on intelligent growth, where human decision-making, smart systems and automation come together to drive precision, relevance and enterprise agility with Agentforce from Salesforce, powering the shift.
Whether you're leading CX, Service, IT or Strategy, this is where meaningful transformation begins.

What to Expect?

Built for action, not applause. Each session is designed to give you something real to take back to your team.

Smarter Case
Handling with AI
Agents

Learn how teams are reducing wait times and improving accuracy with predictive service tools.

Designing
Trust-Centred
Service Journeys

Explore methods that build better outcomes across support and success functions.

Prompt
Engineering for
Real-World CX

A hands-on masterclass for creating prompts that streamline service and reduce escalations.

Salesforce
in
Action

See how service, marketing and sales teams are using Salesforce tools to drive impact.

Who should attend?

  • CXOs building connected customer strategies
  • Customer success/ experience heads driving outcomes
  • Contact centre leaders improving resolution models
  • Marketing leaders shaping performance-driven campaigns
  • Digital marketers optimising journeys and conversion at scale
  • Service strategists delivering trust at every touchpoint
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An event for those redefining sales, marketing & services

This summit is for sales, marketing and service teams delivering smarter experiences. Discover how AI, automation and strategy come together to drive results

Powered by Salesforce, it’s built for leaders focused on performance and clarity. Learn what works, what scales and what’s already reshaping outcomes across India’s most forward-looking customer teams.

See how intelligent growth is reshaping sales, marketing and service across India

Explore how sales, marketing, and service teams are using AI to boost speed, accuracy and satisfaction. From BFSI to retail, the summit reveals real strategies powered by Salesforce.

Personalisation, automation and data-backed workflows take centre stage; designed for those who want results without complexity. This is practical progress across functions, shared by people who deliver it.

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A Curated Line-Up for People Who Drive Customer Success.

To bring you the most relevant and practical experience possible, we’ll continue updating the sessions with new speakers, formats and ideas in the lead-up to the summit.

Meet the Speakers

Arundhati Bhattacharya

President & CEO, South Asia, Salesforce

Aditya Singh

VP, Product Management, Service Cloud, Salesforce

Melissa Leu

Senior Director, Content Strategy & Marketing, Salesforce

Nishant Kalra

AVP Sales, Salesforce

Premankur Jana

Head - Marketing & Business Intelligence Unit, Ambit Finvest Private Limited

Rahul Sharma

AVP Sales, Salesforce

Stephen Hammond

EVP/GM, Marketing Cloud, Salesforce

S Rajendran

CMO, ORRA Jewellery

Sonalika Sarna

Director, Solution Engineering, Salesforce

Surya Oleti

VP, Product Management, Sales Cloud, Salesforce

Agenda

Agenda Theater

9:30 AM - 9:50 AM

Welcome Note: Intelligent Growth
Arundhati Bhattacharya

President & CEO, South Asia, Salesforce

9:50 AM - 10:15 AM

Keynote: Unleashing Growth in the Human + AI Era

Coming Soon

10:15 AM - 10:40 AM

The CX Imperative: Designing Experiences for Intelligent Growth
Coming Soon

10:40 AM - 11:10 AM

Coming Soon
Coming Soon

10:40 AM - 11:10 AM

Fireside Chat: Winning in a Changing World
Coming Soon

12:20 PM - 1:20 PM

Masterclass: Prompt Engineering for Intelligent Workflows
Coming Soon
Agenda Theater

11:00 AM - 11:20 AM

Breakout: Sales – Scaling with Intelligence
Surya Oleti

VP, Product Management, Sales Cloud, Salesforce

11:20 AM - 11:40 AM

What it takes to be a Salesblazer
Melissa Leu

Senior Director, Content Strategy & Marketing, Salesforce

11:40 AM - 12:00 PM

Customer Interview
Tanmaiy Chandanshive

Senior Manager, Solution Engineering, Salesforce

12:00 PM - 12:20 PM

Sales: Partner Session
Shomil Shetty

Co-Founder, Head of Business, Sales & Strategy at Appstrail Technology

Agenda Theater

11:00 AM - 11:20 AM

Breakout: Marketing - Hyper-Personalizing at Scale
Sonalika Sarna

Director, Solution Engineering, Salesforce

11:20 AM - 12:00 PM

The Marketing Playbook: Reimagined with AI
Nishant Kalra

AVP Sales, Salesforce

Stephen Hammond

EVP/GM, Marketing Cloud, Salesforce

S Rajendran

CMO, ORRA Jewellery

Premankur Jana

Head - Marketing & Business Intelligence Unit, Ambit Finvest Private Limited

12:00 PM - 12:20 PM

Marketing: Partner Session
Coming Soon
Agenda Theater

11:00 AM - 11:25 AM

AI and Humans: The Synergy That Drives Customer Service Success
Aditya Singh

VP, Product Management, Service Cloud, Salesforce

11:25 AM - 12:00 PM

Coming Soon
Rahul Sharma

AVP Sales, Salesforce

12:00 PM - 12:20 PM

Service: Partner Session
Dharamvir Sharma

Founder & Managing Director, TechMatrix Pte Ltd

Agenda Theater

Coming Soon

Coming Soon
Coming Soon

Event details

The Great India Sales,
Marketing & Service Summit

Where sales convert, marketing connects, and service cares - powered by Agentforce

18th July 2025
09:30 AM – 02:00 PM IST
Dar Es Salaam, Tanzania

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Terms and Conditions
I understand that the information I provide will be shared with Salesforce and I agree to receive communications from them on their products, services, offers and events via Phone/Email/ Whatsapp. I also agree to the Privacy Policy of Salesforce and Kestone.

18th July 2025
09:30 AM – 02:00 PM IST
Register Now